Job Title: Service Manager (Modesto & Stockton areas)
Job Description: Reporting to the Northern Regional Manager, the Service Manager holds a critical position
within Jorgensen Company as they are expected to maintain high levels of integrity, production, sales, and
excellent customer service as it pertains to portable fire extinguishers, fire alarm, and fire suppression
systems. As a Service Manager, they are responsible for staffing, profit, performance, safety, and stability
of their team and companywide, as well as upholding company standards of excellence.
Responsibilities:
• Oversee production within the Northern Region, which includes offices in both Modesto and Stockton.
May also assist with the Merced office when needed.
• Tasks include educating and scheduling staff on efficient routing and inspection completion times for
production personnel, ensuring internal paperwork and AES documentation is completed correctly during
inspections, and assisting production personnel with issues that may arise during inspections.
• Assist in maintaining accurate warehouse and vehicle inventory.
• Assist in overseeing the fire shop manager and responsibilities.
• Provide prompt, knowledgeable, and courteous customer service to resolve any disputes in a timely
manner.
• Meet with new and existing customers to promote a positive business relationship and conduct worksite
surveys to identify any challenges production personnel may encounter.
• Generate new and update existing master service agreements, contract work orders and service
agreements for large customers.
• Maintain knowledge of and continue education of all current applicable codes and standards associated
with Fire Protection Inspection, Testing and Maintenance.
• Guide, train, and manage production personnel while promoting employee development.
• Maintain a positive attitude while leading a team of technicians in an efficient and productive manner.
• Ensure production personnel follow and comply with corporate safety programs, coordinate upcoming
safety training with the Corporate Operations Manager, and identify then address safety concerns on
worksites that can cause potential harm to personnel and reduce company liability.
• Maintain company issued tools, tool lists, vehicle inventory, and ensure all testing equipment issued to
personnel remains calibrated and in proper working condition.
• Assist with tracking and provide pertinent information to corporate management as required for
production personnel certifications.
• Manage company issued vehicles, inventories, and ensure vehicle maintenance frequencies are followed.
• Ensure that proper safety, health and business laws and regulations are adhered to.
• Maximize efficiency and company profits.
• Responsible for reviewing and approving individual staff timecards to ensure accuracy.
Abilities:
• Manage, lead, and motivate personnel in a positive manner to achieve company and department goals.
• Manage all aspects of department activities and efficiencies.
• Solve and resolve problems, issues, disputes, and challenges of customers, personnel, and other
managers with sound judgement to arrive at the best possible solution that is in the corporation’s best
interest.
• Work with peers to maintain corporate continuity and foster productive achievements.
• Organizational skills to manage large amounts of information.
• Ability to multitask, meet deadlines, and work under conditions that are high in stress.
• Ability to work with minimal direction.
Qualifications & Requirements:
• Proficient in Microsoft Office software such as Excel, Word, and Adobe.
• Passion for the mission and industry.
• Good math skills to accurately calculate sales orders, contracts, and divisional profits.
• Good communication skills, verbal and written.
• Detail oriented
• Minimum education level – High School graduate. Some college, technical school, or 5 years’ experience
preferred.
• Knowledge and experience in Fire Protection and Service Industry including portable fire extinguishers,
fire alarm, and fire suppression systems.
• California Driver’s License and DMV record that is acceptable with our insurance company.
Not A Requirement, but a Plus:
• Certifications (Not required, but a plus)
o NICET certification
o Fire Extinguisher Certificate of Registration Type 1, 2, 3
o Manufacturing Fire Suppression certificates
o Automatic Extinguishing Systems Sprinkler Fitter Card
• Knowledge of Epicor/Prophet 21 and Service Trade
Benefits:
• Health, Dental, and Vision Insurance Coverage
• Flexible Spending Accounts for Medical and Dependent Care
• Qualified 401k Retirement Plan
• Employee Stock Ownership Plan (ESOP)
• Life Insurance
• Holidays
• Paid Vacation
• Paid Sick Leave
• Company provided vehicle
• Fun, Friendly Work Environment
*Employment is contingent upon successful completion of background investigation, driving record
validation, and pre-employment drug screening.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. While performing the duties of this job, the employee is
regularly required to write, talk, and hear. The employee frequently is required to stand, walk, sit for extended
periods of time and occasionally stoop, kneel, crouch, or crawl. Ability to operate standard office equipment and
use hands to operate a computer keyboard. On occasion will need to work in the field, which could involve
exposure to different weather conditions and potentially noisy environments. Must be able to lift up to 50
pounds. Must also be able to drive a motor vehicle. Specific vision abilities required include close vision, distance
vision, peripheral vision, depth perception, and ability to focus. A reasonable accommodation may be provided
to enable individuals with disabilities to perform the essential functions.
Jorgensen Company is an Equal Employment Opportunity (EEO) and prohibits employment discrimination and
harassment of any type against employees and applicants based on age, race, color, gender, gender identity or
expression, sexual orientation, sex, national origin, religion, disability status, genetics, protected veteran or other
status protected by federal, state, and local laws. This policy applies to all terms and conditions of employment,
including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,
compensation and training.
Principals only. Recruiters, please don't contact this job poster.