We are seeking a Customer Service / Office Admin Position service and electronic e-waste company, specializing in IT and AI Data Center equipment throughout the greater Central Valley and Bay Area. We focus on providing high services with Unified School Districts, University Colleges Junior Colleges and Government and Cities services.
Our Modesto and Santa Clara office is currently looking for a dedicated Customer Service / Office Admin to join our dynamic team. We offer a supportive, friendly work environment that promotes a healthy work-life balance. At our company, we believe in creating opportunities for growth and fostering a positive, inclusive culture where every team member can thrive.
Qualifications
Education: High School Diploma/GED required
Customer Service Excellence: Must possess outstanding customer service skills and be comfortable managing phone and email inquiries with a professional demeanor.
Organized and Detail-Oriented: Must excel in multi-tasking, prioritizing tasks, and managing interruptions in a fast-paced environment.
Technical Proficiency: Proficient with Microsoft Word, Excel, Outlook, and Windows software, Google Sheets is a PLUS!
Experience: Previous experience in reception, administrative, or service coordination roles is highly preferred, minimum 1 year experience. Office Management knowledge is an advantage!
Responsibilities
Office & Administrative Support: Handle high-volume customer calls with efficiency and professionalism while scheduling service appointments and dispatching our Drive and technicians. Maintain clear, effective email communication with clients and vendors.
Coordination: Oversee the scheduling and dispatching of field technicians to support prompt and efficient assignment of service calls. Monitor technician schedules to maintain optimal coverage and minimize downtime while meeting agreed service timelines. Maintain adherence to company service standards with a focus on exceeding customer expectations.
Customer Interaction: Act as the primary point of contact for clients and vendors, addressing their service inquiries, concerns, and requests. Maintain a professional and approachable demeanor, ensuring that all interactions are handled with courtesy and resolve any issues to ensure customer satisfaction. Follow up with client's post-service to confirm satisfaction and address any outstanding concerns.
Work Order Management: Generate and review work orders for accuracy -- reflects correct service details, technician assignment, and customer requirements. Forward completed work orders and necessary paperwork to service manager and update billing processes using QuickBooks, with timely invoicing, payment tracking, and accurate recordkeeping.
Team Support: Collaborate with President & CEO, Vice President to assist with coordinating resources, ensuring the necessary manpower and tools are available for each scheduled job. Support the team with administrative needs and proactively assist in resolving operational challenges to maintain smooth workflow and job efficiency.
Material & Resource Procurement: Ensure that the required materials and equipment are available to technicians or Drivers on time for each job. Monitor inventory levels, place orders for additional parts as necessary, and ensure that technicians have all the tools and equipment needed to complete service calls effectively.
Job Priority Coordination: Communicate with field technicians and Drivers and President & CEO, Vice President through our system to assess job priorities, ensuring that urgent and high-priority tasks are completed first. Track the Driver and technician progress, adjust schedules as needed, and address any delays to ensure jobs are completed in a timely manner and customer expectations are met.
This is an hourly PT and becoming FT position. We are seeking a candidate who is interested in a long-term position and growing with our team.
Applicant MUST send your resume and have clean background and DMV
Job Type: Part-Time and Full-Time, 3-4 Days week, on-site M-F.
Work Location: Modesto, Bay Area
Pay Range: $17.50+$20.00hr.
Principals only. Recruiters, please don't contact this job poster.